communication and email

Do you remember when there was no such thing as e-mail? Of course, you may not admit it because then we’ll know how young you are no longer. But if you do, you also remember manual typewriters, hand written letters, and appointment books that weren’t electronic.

Now don’t be alarmed! This isn’t about to become a monologue regarding what’s best, or “the good ole days,” or any other such nonsense. I’m also not going to give a lesson on email etiquette though, truth is, most of us could use one. It’s only intended to pass along a bit of practical wisdom that I read some time ago.

How many times have you exchanged emails with a colleague, regarding what one or the other considered a sensitive topic, only to find that what you meant never seemed to be understood in exactly the way you intended? In fact, the other person seemed to become offended and then “copied” most of the known civilized cyber world in order to be certain their victimization was recognized.

In business, and maybe even in personal contexts, a good rule of thumb is, “After the third misunderstood email, WALK.” If your point is not getting across, is in fact being misinterpreted and misconstrued, any further volleys will only make it worse. Push your chair back, walk down the hall, and conference face-to-face.

Taking ownership of your part of the confusion, begin with the phrase, “I think I may not have been clear about what I meant to say. Can we start over?” With that you have the benefit of an honest apology for the confusion along with improved clarity of voice tone, facial expression, and body language. Whether in person or by telephone, the attitude you want to project is one of humility and teamwork. We may not always be able to prevent poor communication, but most of the time, we can improve it.

 :< :> :? :* :% :# 

If you think you may have misunderstood what I was trying to say, consider calling (or visiting) your EAP. 770.834.8327